Subprocessor List
2025.8
Matrak engages various third-party service providers (subprocessors) that may process or store customer data as part of our service delivery. This list is maintained to ensure transparency and compliance with data protection requirements.
Data Processing Subprocessors
The following table lists the subprocessors that may have access to customer data in the course of providing services to Matrak:
| Service Provider | Service Type | Data Categories | Location | Purpose |
|---|---|---|---|---|
| Amazon Web Services (AWS) | Cloud Infrastructure | All customer data | Global | Primary hosting and data storage |
| Google Workspace | Productivity Suite | Email, documents, metadata | Global | Internal business operations |
| Microsoft Office 365 | Productivity Suite | Email, documents, metadata | Global | Internal business operations |
| Slack | Communication Platform | Messages, files, metadata | Global | Internal team communication |
| Jira | Project Management | Project data, user metadata | Global | Issue tracking and project management |
| Amplitude | Analytics Platform | Usage data, user behavior | Global | Product analytics |
| Zoom | Video Conferencing | Meeting recordings, metadata | Global | Video communications |
| HotJar | User Experience Analytics | Website usage data | Global | User behavior analysis |
| Hubspot | Customer Relationship Management | Contact information, sales data | Global | Customer relationship management |
| Intercom | Customer Support | Support conversations, user data | Global | Customer support and messaging |
| Aconex | Construction Management | Project data, documents | Global | Construction project management |
| Sentry | Error Monitoring | Error logs, system data | Global | Application error tracking |
| Hasura | GraphQL Platform | Database queries, metadata | Global | API gateway and data access |
| Stripe | Payment Processing | Payment information, billing data | Global | Payment processing |
| Segment | Customer Data Platform | User behavior data, analytics | Global | Customer data integration |
| ProCore | Construction Management | Project data, documents | Global | Construction project management |
| Communication Platform | Messages, user data | China | Customer communication (China region) | |
| Loom | Video Recording | Video recordings, metadata | Global | Internal video communications |
| Productboard | Product Management | Product feedback, user data | Global | Product planning and feedback |
| Mailchimp | Email Marketing | Email addresses, marketing data | Global | Email marketing campaigns |
| Xero | Accounting Software | Financial data, invoicing | Global | Financial management |
| OpenAI (ChatGPT) | AI Services | Query data, generated content | Global | AI-powered features |
| Anthropic (Claude) | AI Services | Query data, generated content | Global | AI-powered features |
| Google (Gemini) | AI Services | Query data, generated content | Global | AI-powered features |
Data Protection Measures
For all subprocessors listed above, Matrak ensures:
- Data Processing Agreements: Appropriate data processing agreements are in place where required
- Security Standards: Subprocessors maintain appropriate security measures to protect customer data
- Compliance: Subprocessors comply with applicable data protection regulations (GDPR, CCPA, etc.)
- Access Controls: Access to customer data is limited to what is necessary for service provision
- Regular Review: This list is reviewed and updated regularly to ensure accuracy
Subprocessor Changes
Matrak reserves the right to add or remove subprocessors as necessary for business operations. Material changes to subprocessors that handle customer data will be communicated through appropriate channels.
Contact Information
For questions about our subprocessors or data processing practices, please contact: - Data Protection Officer: Brett Hodgkins (CTO) - Email: [contact information to be added]
Last Updated: 2025.8